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Student Worker Handbook: Training

What you need to know to excel as a library assistant

February Training

Last month we looked at customer service from a business stand point. And I asked you to find a verse to memorize to help you with your weakness.  I have heard from some of you with your verse, but still want to hear from the rest of you.  This is not just a silly thing I am asking you to do, but something that I believe will have a great impact on your work and your life.

I believe that customer service, at its core, is about businesses treating people with basic respect.   In much the same way, we as Christians have a call to think about customer service and basic respect in our work and our daily lives.  But when we call ourselves Christians it goes a step farther than just respect, we are called to love one another.  To live our lives striving to become more Christ like- more patient, more compassionate, more giving, more forgiving. 

Luke 6:38 seems to me to be applicable to customer service as well as just our daily lives. “Give and it will be given to you.  A good measure, pressed down, shaken together, running over, will be put in your lap.  For with the measure you use it will be measured to you.”

As you go through this month, think not just about the one area we talked about that you are going to be working on, but think about living your life in the way this verse suggests.  Think about this idea in all areas of life, in the classroom, in the dining hall, in your room, at work, at the store, as you drive.  Ask yourself, how can I show more love to those around me? How can I help them feel special? How can I show respect for strangers at Walmart? 

But Jenn, what if I don’t consider myself a Christian?  That’s ok.  But I would love to sit down and talk with you about that.  No pressure, just a chat.  But even so, this is still a good way to live your life.  Putting others first, loving them, caring about them, these still apply. 

ACTION STEPS:

  1. Find your verse from last month.
  2. Share your verse on the Facebook group page.
  3. Memorize that verse.
  4. Talk with me about this post by Feb. 23rd. (This is on you to set up.  If you do not, you do not get credit for this month’s training.)

January Training

Our focus for this month and next month will be customer service.  This is a huge part of what we do in the library.  The way you speak to people on the phone or at the desk sets the tone for how  they see the library.  It will affect how often they come for help or just come in to study or hang out.  If they feel this is a fun, safe, friendly place they will be more likely to use the library.  You are the first thing many people see.  

For this month's training I would like you to read the article at the link below.  Once you have done that sign up for a time to meet with me to discuss the article and talk about your strengths and weaknesses in the area of customer service.  You have until the end of the month to get this done.  

https://www.providesupport.com/blog/10-skills-for-being-awesome-at-customer-service/