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Login Troubleshooting

Help! I Can't Log into the Library Resources

Are you having trouble logging into the library databases?  Are you receiving a username or password error?

Your username is your full SWU email address.  It's usually

Your password is the same one you use for mySWU.



Username/Password Error

I entered the above information, but received an error message...

Try this first:

If you have been attempting to log into a library resource through MySWU, try accessing it directly from the library web page.  Click "Databases A-Z," select the database you wish to search, and log in when prompted.


Still getting an error message? Try this next:

Go to MySWU, but do not log in.  Underneath the login box, click the link that says, "I forgot my password."  Follow the instructions to reset your password. 

Here are step-by-step instructions for resetting your password.

Password reset could take up to 15 minutes to take effect.   Resetting your password will effect the following services:

 Microsoft Live@EDU  email
 Network Computer Login
 Impulse SafeConnect
 Chalk and Wire