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Login Troubleshooting

So, now what?

I reset my password and waited 15 minutes, but I'm still getting an error message.  What next?

If you reset your password and are still not able to log into the library databases, please contact IT by submitting an iSupport ticket in MySWU.

Visit the IT support page for additional information and helpful hints.



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Help! I Can't Log into the Library Resources

Are you having trouble logging into the library databases?  Are you receiving a username or password error?

Your username is your full SWU email address.  It's usually

Your password is the same one you use for mySWU.



Username/Password Error

I entered the above information, but received an error message...

Try this first:

If you have been attempting to log into a library resource through MySWU or Canvas, try accessing it directly from the Rickman Library homepage.  Click Databases by Title, select the database you wish to search, and log in when prompted.


Still getting an error message? Try this next:

Go to MySWU, but do not log in.  Underneath the login box, click the link that says, "I forgot my password."  Follow the instructions to reset your password. 

Here are step-by-step instructions for resetting your password.

Password reset could take up to 15 minutes to take effect.   Resetting your password will effect the following services:

 Microsoft Live@EDU  email
 Network Computer Login
 Impulse SafeConnect
 Chalk and Wire