Assisting patrons at the desk
Checking materials in and out
Shelving books and DVDs
Helping patrons find resources in print and online
Keeping the library spaces tidy and clean
Assisting students with printing and copying
Answering the phone
Tracking questions answered and patrons counted
Good customer service skills
Daytime and evening hours are required
You could be scheduled anytime between 7:45 a.m. to 10:00 p.m.
Student workers are not responsible for handling cash. If a patron needs to make a cash payment, find a library staff member to handle the transaction. Online payment of fines is encouraged. The link is on the library website.
Your supervisor will be assigning schedules, signing timesheets, and directing responsibilities. However, remember that you work for the entire library staff. You should treat all librarians and staff members as your boss.
It is never acceptable to divulge who has checked out an item. If someone thinks they need this kind of information, ask a staff member for assistance. There are ways to assist with locating material that do not break confidentiality. Other personal information in a patron’s record is private as well. You may not access patron records to look up a phone number, e-mail, or address. This is a legal issue, not just a SWU policy. Breaking this policy may result in loss of your job.
If you see something that needs to be done, and you know how to do it or have an idea of how to contribute, do it. If you have ideas on how something can be done more effectively, talk to a staff member. We encourage you to use your gifts and talents to improve library services.
The library staff functions as a team. The full-time staff members do whatever is needed and help each other out. The same is expected of student workers – help each other and help the full-time staff.